Frequently Asked Questions for AI Legal Firms

We’re here to answer all your questions

What is ProPlaintiff.ai?

ProPlaintiff.ai is an advanced AI-powered platform purpose-built for personal injury law firms. It acts as an tool-kit specfically designed for personal injury paralegals and attorneys by automating time-intensive tasks like medical chronologies, demand letter drafting, and document review using AI trained on millions of real-world court records.

How does ProPlaintiff.ai differ from general AI tools like ChatGPT?

Unlike general chatbots, ProPlaintiff.ai is tailored to legal data. It is trained on U.S. case law and medical records, ensuring its outputs use correct legal terminology. Most importantly, it is HIPAA and SOC 2 compliant, meaning your data is never used to train public models.

Is the platform designed for attorneys or paralegals?

While attorneys oversee the final work product, the platform is specifically designed to empower paralegals. It streamlines the "heavy lifting" of a case—from initial intake and medical record review to the final demand packet.

What types of legal documents can the LLM analyze?

Our AI can handle a wide variety of legal and medical documents, including complaints, discovery responses, depositions, police reports, and thousands of pages of medical records and billing statements.

How does the AI handle "hallucinations" and ensure accuracy?

ProPlaintiff.ai uses Source Citations. Every summary or fact the AI generates includes a direct link back to the specific page and line in your uploaded source documents, allowing you to verify every claim instantly.

Can I use ProPlaintiff.ai for medical record summarization?

Yes. Our AI Medical Chronology tool is one of our most popular features. It extracts treatment dates, providers, diagnoses, and ICD codes from massive medical files to create a structured, narrative timeline of a client's injuries.

Do I need to install software, or is this a cloud-based platform?

ProPlaintiff.ai is a fully cloud-based, "Software as a Service" (SaaS) platform. You can access it from any secure browser, ensuring your team can collaborate whether they are in the office or working remotely.

Is there a limit to how many legal documents I can upload?

We support bulk document uploads. Depending on your plan, you can upload files as large as 10GB, making it possible to process even the most complex litigation files with thousands of pages.

What subscription plans does ProPlaintiff.ai offer?

‍ We offer tiered plans designed to scale with your firm: Discovery (Pay-as-you-go), Essentials (Small firms), Professional (Medium firms), and Growth (Large volume firms). Each plan provides a set number of "seats" and Law Credits.

Do you offer a free trial for legal teams or firms?

Yes! We encourage firms to see the power of the platform firsthand. You can book a demo to receive a guided tour and start a free trial to test our AI Paralegal on your actual case files.

How do I download monthly invoices for firm accounting?

Invoices are available directly within your Firm Settings under the "Billing" tab. You can download them as PDFs for your records or to attach to client ledger files.

Are there extra costs for adding additional paralegals?

Each plan comes with a set number of included seats. If your firm grows, you can add additional users for a flat monthly fee per seat without needing to upgrade your entire plan level.

How do I add or remove users from our firm’s account?

Administrators can invite team members via email through the Team Management portal. You can also deactivate users who leave the firm to ensure your data remains secure.

Can I set different permission levels for staff?

Yes. You can assign roles such as member or admin. Admins have full billing and user control, while members can be restricted to specific cases or document-only access.

How do I reset my password if I am locked out?

Simply click the "Forgot Password" link on the login page. We will send a secure reset link to your registered firm email address.

Can I integrate ProPlaintiff.ai with my Case Management Software (CMS)?

We currently support integrations with popular storage tools like Google Drive, Dropbox, and OneDrive. We currently do not support integrations with other CMS providers.

How do I update my firm’s profile and contact information?

Navigate to Settings > General. Here you can update your firm’s name, address, and primary contact details which will appear on your invoices and generated templates.

What is the process for exporting my work and closing my account?

You own your data. You can export any generated Demand Letters, Chronologies, or original files as .DOCX or .PDF at any time. To close an account, simply contact support through your dashboard.

Is ProPlaintiff.ai HIPAA and SOC 2 compliant?

Yes. We are HIPAA and SOC 2 Type II compliant. We undergo rigorous independent audits to ensure our security controls meet the highest industry standards for handling sensitive protected health information (PHI).

Is my client’s information used to train public AI models?

No. We have a strict "No-Training" policy. Your data is processed in a secure environment and is never used to improve public models like ChatGPT or Claude. Your firm's intelligence stays with your firm.

Is my firm’s data ever sold to third parties?

Never. ProPlaintiff.ai is a productivity tool, not a data broker. We do not sell, rent, or share your data or your clients' information with any third-party advertisers or researchers.

Where is our firm’s data physically stored?

Data is stored on high-security, SOC-compliant servers located within the United States. We utilize private cloud infrastructure to ensure your files are isolated from other users.

What is your data retention policy?

You have full control over your data. If you delete a case or a document from the platform, it is purged from our active systems in accordance with our security protocols.

Need to split payments between vendors or partners?