Terms

Effective date: September 19, 2026
Last updated: September 19, 2026

These Terms of Service (the Terms) form an agreement between ProPlaintiff.ai, Inc. (ProPlaintiff, we, us) and the organization or person accepting them (Customer, you). They govern access to ProPlaintiff's website, applications, AI agents, case management tools, integrations, support, and related services (the Services). If you accept on behalf of an organization, you represent that you have authority to bind it. An individual who uses an account provided by a Customer is an Authorized User; the Customer is responsible for its Authorized Users.

By creating an account, signing an order, or using the Services, you agree to these Terms. If you have a signed agreement with ProPlaintiff that expressly governs the same subject, that agreement controls to the extent of a conflict. An order form or checkout confirmation (an Order) states the subscription, fees, term, and any specific usage limits; the Order controls commercial terms if it conflicts with these Terms. Our Privacy Policy explains our data practices. A separately executed business associate agreement (BAA) or data processing agreement (DPA) controls its subject matter where applicable.

1. Eligibility, accounts, and administration

The Services are intended for law firms, attorneys, their staff, and other authorized legal professionals, not direct consumer legal advice. You must be at least 18 and legally capable of entering this agreement. You are responsible for keeping credentials confidential, assigning appropriate permissions, promptly removing access when personnel depart, and notifying us promptly at info@proplaintiff.ai of suspected unauthorized use. You are responsible for activity under your accounts except to the extent caused by our breach of these Terms.

A Customer administrator may provision or disable users, configure integrations, and access and manage Customer Content in the Customer's account. Each user must have a separate account unless we expressly permit another arrangement. You must provide accurate account and billing information and keep it current.

2. Services and permitted use

Subject to these Terms and payment of applicable fees, we grant Customer and its Authorized Users a limited, nonexclusive, nontransferable right to access and use the Services during the subscription term for Customer's internal professional operations. Features, capacity, seats, and permitted uses may depend on the Order. We may improve or modify features, but will give reasonable advance notice of a material reduction in core paid functionality where practicable; any remedy for a material reduction is governed by the applicable Order or written agreement.

Feature issues and opportunity to cure. If a feature does not function substantially as described, Customer must notify us with enough detail to investigate and reasonably cooperate in troubleshooting. We will use commercially reasonable efforts to correct the issue or provide a substantially equivalent workaround within a reasonable time. A temporary interruption, error, or failure of an individual feature, by itself, is not a material breach of these Terms and does not entitle Customer to cancel a subscription early or obtain a refund. If the issue materially impairs Customer's use of the Services and we do not correct it or provide a substantially equivalent workaround within 30 days after receiving written notice, Customer may invoke the material-breach termination process in Section 8, subject to any different remedy in the applicable Order or written agreement. This paragraph does not limit rights that cannot be waived by law.

You will not, and will not permit others to: (a) sell, sublicense, or provide the Services as a service bureau without our written consent; (b) reverse engineer or attempt to extract source code, model weights, prompts, or nonpublic systems except where a restriction is prohibited by law; (c) circumvent security, authentication, rate limits, or usage controls; (d) upload malware, infringing material, or content you are not authorized to process; (e) use the Services to harass others or for unlawful surveillance, spam, or other unlawful activity; (f) scrape or systematically extract content or use the Services or outputs to develop or train a competing general-purpose model or service; or (g) interfere with the Services or other users. Reasonable, good-faith use of case materials for legitimate legal matters is permitted, including sensitive material for which you have the necessary rights and a suitable BAA where required.

We may apply reasonable technical and security limits to protect the Services and other customers. If an Order describes a feature as unlimited, that description is subject to reasonable use consistent with the intended professional purpose and any express limits in the Order; we will discuss a material usage concern with you before restricting ordinary use unless immediate action is needed to protect security or availability.

3. Customer Content, instructions, and ownership

Customer Content means documents, records, communications, personal data, connected-service data, prompts, and other material supplied by or on behalf of Customer, together with Customer-specific results generated from it (Outputs). As between the parties, Customer retains its rights in Customer Content and owns whatever rights, if any, it can obtain in Outputs. AI-generated material may not qualify for intellectual property protection and similar outputs may be produced for other customers. We retain all rights in the Services, software, models, templates, interfaces, and other technology we provide. You may use and edit Outputs for your lawful professional purposes.

Customer grants us and our contracted service providers a limited right to host, copy, transmit, process, and display Customer Content solely to provide, maintain, secure, and support the Services, comply with law, and carry out Customer's instructions under these Terms. We will not use Customer Content to train generalized or non-personalized AI models. We will not sell Customer Content. We may use aggregated or de-identified operational information to understand and improve the Services only if it does not identify a person, Customer, client, or matter and cannot reasonably be used to reconstruct Customer Content. These rights end when the relevant data is deleted, except for lawful retention and backup copies described in the Privacy Policy or an applicable agreement.

Customer represents that it has the rights and authority needed to provide Customer Content and instruct its processing, including any required client notices, consents, or contractual permissions. Customer remains responsible for its records, retention obligations, legal holds, and backups of important work product. These Terms do not give ProPlaintiff ownership of client files or create an attorney-client relationship between ProPlaintiff and Customer's clients.

4. AI-assisted work and professional responsibility

The Services provide software assistance and do not practice law, provide legal advice, act as counsel of record, or replace professional judgment. Outputs may contain inaccurate facts, fabricated citations, missing information, or unsuitable recommendations. Before relying on, sending, filing, or acting on an Output, Customer and its qualified personnel must independently verify material facts, citations, calculations, deadlines, recipients, legal authority, and compliance with applicable law, court rules, and professional duties. Customer retains responsibility for advice, filings, communications, settlement decisions, supervision, and any actions initiated through an AI agent.

Some features can draft messages, create tasks, update records, or take other actions when configured or instructed. Customer controls authorization and permissions for those actions, should review settings and approval steps, and is responsible for actions it authorizes. The Services are not a sole source of truth for statutes of limitation, court deadlines, trust accounting, emergency communications, or preservation of evidence. Customer must maintain independent controls appropriate to its practice.

We may use or change third-party AI models and processors to deliver requested features, subject to our confidentiality, privacy, and security commitments and any applicable BAA or DPA. No particular model, result, or outcome is guaranteed unless expressly stated in an Order.

5. Confidentiality, security, and protected health information

Each party will protect the other's nonpublic business and technical information disclosed in connection with the Services (Confidential Information) with reasonable care, use it only to perform or receive the Services, and disclose it only to personnel and service providers bound by confidentiality obligations who need access. Customer Content is Customer Confidential Information. Confidential Information does not include information that becomes public without breach, was already lawfully known, is independently developed, or is lawfully received from another source without restriction. A party may disclose it when legally compelled, giving notice where legally permitted and reasonably practicable.

We maintain reasonable administrative, technical, and organizational safeguards for the Services as described in our Privacy Policy and applicable security documentation. No system is completely secure. Customer is responsible for its devices, account permissions, user practices, and the security and configuration of connected services. We will give notice of a confirmed security incident affecting Customer Content as required by applicable law and any controlling BAA or DPA.

If the parties' relationship requires ProPlaintiff to act as a HIPAA business associate, the parties must execute a BAA before Customer submits protected health information in that capacity. The BAA governs protected health information in the event of a conflict. Customer remains responsible for determining its HIPAA obligations and configuring and using the Services accordingly. No statement in these Terms alone creates a BAA or guarantees that every third-party integration selected by Customer is suitable for protected health information.

6. Third-party integrations and Google Workspace

Customer may connect Google Workspace and other third-party services. Customer authorizes us to access, transmit, or change data through an integration only as needed for the features and permissions Customer enables or directs. The permissions granted to a third party, its availability, and its own terms and policies may affect the integration. Customer is responsible for its third-party accounts and for deciding whether to connect them, including whether a destination is appropriate for confidential, privileged, or health information. We do not control independent third-party services, we do not guarantee compatibility with any third-party services and inability to sync with third-party services shall not constitute breach of our agreement with Customer.

Google Workspace access and use are described in our Privacy Policy and in-product notices. Where a user selects or authorizes import of Gmail, Drive, Calendar, or Contacts data, imported or synced data becomes Customer Content and may be used with features the Customer chooses. The handling of existing imported or synced copies after a Google connection is revoked or disconnected is governed by the Privacy Policy and any applicable written agreement. A revocation stops future access through the affected authorization; deletion of previously stored copies may require a separate action or request as described in the Privacy Policy. We will comply with applicable Google API Services User Data Policy requirements, including Limited Use requirements.

7. Fees, billing, renewals, and cancellation

Subscription fees, billing intervals, seats, trial terms, and any separately priced services are set out at checkout or in the Order. Unless the Order states otherwise, subscriptions renew automatically for successive periods equal to the initial subscription period at the then-applicable price disclosed before renewal as required by law. We will provide any legally required renewal reminders, price-change notices, and cancellation methods. Customer authorizes us or our payment processor to charge the payment method on file when amounts are due and must promptly update expired or declined payment information. Taxes are additional unless stated otherwise; Customer is responsible for applicable sales, use, and similar taxes other than taxes on our income.

Customer may cancel renewal through the account's subscription settings, if available, or by emailing sales@proplaintiff.ai. Cancellation stops future renewal; paid access ordinarily continues through the end of the current period. Unless an Order, applicable law, or a written agreement provides otherwise, fees already paid are nonrefundable and we do not issue prorated refunds for unused time. Trial cancellation before the stated trial end prevents a first subscription charge; if a charge occurs in error after timely cancellation, we will reverse or refund it. A plan change or increase in seats may change the amount due as disclosed at checkout or in an Order.

If a payment is overdue, we may suspend access after reasonable notice and an opportunity to cure, except where fraud or security requires faster action. Suspension does not relieve Customer of amounts already due. We will not impose a new price, annual commitment, or plan restriction on a customer whose signed Order or other binding written agreement provides different terms unless the parties agree or that agreement permits the change.

8. Suspension, termination, export, and deletion

Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if the breach cannot reasonably be cured. We may temporarily suspend access where reasonably necessary to address a security threat, unlawful use, third-party platform restriction, or material risk to the Services, and will give notice and restore access when reasonably practicable. We may terminate or suspend an account for serious or repeated prohibited use after reasonable notice where feasible.

After a subscription ends, Customer should export needed files and Outputs promptly. Unless a controlling Order or agreement states otherwise, we will make Customer Content available for export for 30 days after termination where technically feasible and the account is in good standing. We may then delete or disable access to remaining Customer Content, subject to legal holds, a BAA or DPA, and the Privacy Policy. The applicable Privacy Policy governs deletion timing for Google data and backup copies following a valid deletion request. Customer may request earlier deletion at info@proplaintiff.ai; we may verify authority and will explain any legally required retention. We do not promise that a terminated account will remain accessible indefinitely.

Accrued payment obligations and provisions that by their nature should survive termination, including ownership, confidentiality, disclaimers, liability limits, dispute provisions, and indemnification, survive.

9. Feedback and intellectual property complaints

If you voluntarily provide product suggestions, we may use them without obligation or compensation, provided we do not disclose Customer Confidential Information in doing so. If you believe material in the Services infringes your intellectual property rights, contact info@proplaintiff.ai with enough detail for us to investigate. We may remove material or suspend access where appropriate.

10. Warranties and disclaimers

Each party represents that it has authority to enter these Terms and will comply with applicable law in performing its obligations. Except for express promises in these Terms or an applicable Order, and to the extent permitted by law, the Services, third-party integrations, and Outputs are provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement. We do not warrant uninterrupted availability, error-free Outputs, a particular litigation outcome, or that the Services alone satisfy Customer's professional, privacy, or regulatory obligations. Nothing in this section limits an express obligation in a signed BAA, DPA, or Order.

11. Limitation of liability

To the extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or business opportunities, arising from these Terms, even if advised of their possibility. This exclusion does not limit amounts payable to third parties under an indemnity in Section 12 or liability that cannot legally be excluded.

To the extent permitted by law, each party's total liability arising from these Terms will not exceed the fees paid or payable by Customer for the Services during the 12 months before the event giving rise to the claim. This cap does not apply to Customer's unpaid fees, either party's fraud or willful misconduct, or liabilities that cannot be limited by law.

12. Third-party claims and indemnification

Customer will defend and indemnify ProPlaintiff against third-party claims arising from Customer Content or Customer's unlawful use of the Services, to the extent the claim is not caused by ProPlaintiff's breach of these Terms or misconduct. ProPlaintiff will defend and indemnify Customer against third-party claims that the unmodified Services, when used as authorized, infringe a United States patent, copyright, or trade secret, excluding claims based on Customer Content, third-party products, or combinations not supplied by us. We may obtain the right for continued use, modify the affected Service, or terminate it and refund prepaid fees for the unused period if neither alternative is commercially reasonable.

The indemnified party must promptly notify the other of a claim, allow it to control defense and settlement, and provide reasonable cooperation at the defending party's expense. A settlement cannot impose admission, nonmonetary duties, or unreimbursed payment on the indemnified party without its consent, which will not be unreasonably withheld.

13. Governing law and disputes

Delaware law governs these Terms without regard to conflicts principles. Before filing a lawsuit, each party will give written notice describing the dispute and allow 30 days for good-faith discussions, except for urgent injunctive relief or claims at risk of an expiring limitations period. Binding arbitration located in Maricopa County, Arizona have exclusive jurisdiction, and the parties consent to venue there. Nothing in these Terms waives rights or remedies that cannot be waived under applicable law.

Class action and representative proceeding waiver. To the fullest extent permitted by applicable law, Customer and ProPlaintiff agree that each may bring a claim arising out of or relating to these Terms or the Services only in its own individual capacity, and not as a plaintiff, claimant, or class member in any purported class, collective, consolidated, or representative proceeding. Neither party may seek to have such a claim heard or resolved on a class or representative basis without the other party's written consent. This waiver does not prevent either party from bringing an individual claim in a court with jurisdiction under these Terms and does not waive any claim or remedy that applicable law prohibits the parties from waiving. If a court finds this waiver unenforceable as to a particular claim or remedy, that finding applies only to that claim or remedy, and the remainder of this waiver and these Terms remain effective to the extent permitted by law.

14. Changes, notices, and general terms

We may update these Terms by posting a revised version with a new effective date. For a material adverse change affecting a paid subscription, we will provide reasonable advance notice by email or in-product notice, and the change will take effect at the next renewal unless required sooner by law or to address security or third-party requirements. Continuing to use the Services after a change takes effect constitutes acceptance; if you do not agree, you may cancel renewal. Changes will not override a controlling signed Order without the process it requires.

We may send operational notices to the email associated with Customer's account; Customer may send contractual notices to info@proplaintiff.ai, with a copy to any notice address in its Order. Neither party may assign these Terms without the other's consent, not unreasonably withheld, except in connection with a merger, reorganization, or sale of substantially all relevant assets where the assignee assumes the obligations. We may use subcontractors but remain responsible for their performance under these Terms. Neither party is liable for delay caused by events outside its reasonable control, except payment obligations. If a provision is unenforceable, the rest remains effective. Failure to enforce a provision is not a waiver. These Terms, the applicable Order, and any incorporated BAA or DPA are the entire agreement on their subject matter.

Contact: ProPlaintiff.ai, Inc. · info@proplaintiff.ai

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