How does it improve the client experience?

It provides real-time updates, task reminders, secure document sharing, and instant access to Tiff, the AI legal assistant, for immediate case questions.

Can clients communicate with their attorney in the app?

The app provides centralized case updates and interactions, keeping clients informed without lengthy email chains or repeated phone calls.

Do clients need their own ProPlaintiff account?

Clients receive access through their participating law firm, by invitation or an account created by the legal team.

Client Care App for Personal Injury Law Firms

Connect to Clients from their Phone

The missing link between you and your clients just landed in their inbox. Clients can now ask Tiff questions about their case, get instant updates and alerts right from their mobile device.

Secure Document Upload

Encrypted uploads from any iPhone or Android, stored right in the case.

In-App Notes & Updates

Attorneys post client-visible notes without a single phone call.

Case Progress Visibility

Clients see every stage, intake to settlement. Fewer status calls.

Admin Dashboard

Track engagement and response rates. See who's active, who needs a nudge.

Mobile-First Design

Built for phones: swipe actions, smooth keyboard, mobile date pickers.

Frequently Asked Questions

Everything you need to know about Analytics in ProPlaintiff

What is the ProPlaintiff Client Care App?

The ProPlaintiff Client Care App is a secure mobile application that gives your clients 24/7 access to important case information. Clients can receive updates, complete requested tasks, upload documents, receive reminders, and communicate with your legal team.

Who is the Client Care App designed for?

The app is designed for clients so they can communicate with their plaintiff firms. It provides clients with an easy, centralized way to stay informed and engaged throughout their case without relying solely on phone calls or emails.

How does the Client Care App improve the client experience?

The app keeps clients informed at every stage of their case by providing real-time updates, task reminders, secure document sharing, and instant access to Tiff, ProPlaintiff's built-in AI legal assistant. Clients can ask questions about their case and receive immediate answers anytime—without waiting to speak with a member of your legal team.

Can clients upload documents through the app?

Yes. Clients can securely upload documents, forms, photos, and other requested files directly from their mobile device, making it faster and easier to provide your firm with the information needed to move their case forward.

Can clients communicate with their attorney through the app?

The app makes communication with your legal team easier by providing a centralized location for case-related updates and interactions. Firms can keep clients informed without lengthy email chains or repeated phone calls.

Which devices are supported?

The ProPlaintiff Client Care App is currently available for iPhone devices running iOS 16.4 or later. Additional platform support may become available in the future.

Do clients need a ProPlaintiff account?

Clients receive access through their participating law firm. The app is intended for clients of firms using ProPlaintiff and requires an invitation or account provided by their legal team.

Can firms customize what clients see?

Yes. Clients only see the case information, documents, updates, and tasks that your firm chooses to share, giving you full control over the client experience while maintaining transparency throughout the case.

Your Firm in Your Client's Pocket.

Keep clients informed. Keep your team focused.

"We would not be where we are at right now if we didn't have this software. ProPlaintiff is something different. I don't think anybody else is like this right now, just top to bottom."

Garrett Boyd