Client Text Messaging for Personal Injury Firms

The fastest way to reach your client.

The missing link between you and your clients just landed in their inbox. Connect with clients directly from their mobile device.

Client Intake Follow-Up

After a new case is opened, text the client directly to confirm next steps.

Appointment & Filing Reminders

Text clients upcoming deadlines, appointment reminders, and case milestones.

Settlement Communications

Send brief case status updates, next steps, and settlement progress.

Secure Document Collection

Send upload links to clients so they can upload requested files from their phone.

General Correspondence & Check-Ins

Keep clients engaged and reduce the risk of losing contact over a long case lifecycle.

Frequently Asked Questions

Everything you need to know about SMS in ProPlaintiff

What can I use SMS messaging for in ProPlaintiff?

SMS allows your firm to communicate with clients directly from within a case. You can send general correspondence, share case updates and next steps, request documents, and send appointment or filing reminders manually from your dashboard or using automations.

What is 10DLC and why do I need it?

10DLC (10-Digit Long Code) is a carrier compliance requirement for all US business SMS. It prevents spam and ensures deliverability. ProPlaintiff handles the registration after you fill out a form.

Can clients upload documents via text?

When your firm requests documents through SMS, clients will receive a secure link directly to their phone. They can upload files, photos, or videos straight from this web-portal.

How long does 10DLC registration take?

Once you submit your 10DLC registration form, processing time may vary by carrier. You'll receive a confirmation email when your SMS is active and ready to use on your cases. If you haven't heard back within a few business days, ProPlaintiff's support team can help.

Is there any extra fees for SMS communication?

Yes, the SMS feature in ProPlaintiff adds an additional cost per user. Contact sales regarding pricing.

Are text messages stored with the case?

Yes, SMS text messages are tied to the case when you send and receive them from within that case in our app.So your case updates, reminders, and other client texts stay organized with the matter you’re working on.

Reach Your Clients Where it Matters

Client communication made easy.

"We would not be where we are at right now if we didn't have this software. ProPlaintiff is something different. I don't think anybody else is like this right now, just top to bottom."

Garrett Boyd