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Most PI firms answer two questions the hard way. "How is the firm actually doing?" gets answered with a spreadsheet someone builds at midnight. "What's on this footage?" gets answered by an attorney watching three hours of bodycam video in real time.
This update takes aim at both. Here's everything that went live this week and what it means for your firm.
Firm performance data used to live in a dozen places: your billing software, your case list, your memory. The new Analytics dashboard puts it in one.
Analytics gives you a real-time view of how your firm runs on ProPlaintiff.ai. Track feature adoption, demand letters generated per period, active cases, AI outputs, team activity, financial trends, and case invoices. Dashboards cover everything from your demand pipeline and expenses to power users and a team leaderboard.
It comes in two views:
Every dashboard is customizable. Drag and drop the cards you care about to the top, filter by time range (last 7 days out to all time), and narrow by feature area like Document AI, Communications, or Intake. The layout saves, so your view is waiting for you next time.
Find it under Settings → Analytics. Read the Analytics guide →
Analytics is the dashboard you glance at. Reports is the document you hand to a partner.
The new Report Builder lets you build custom reports across your cases, tasks, contacts, documents, deadlines, time entries, expenses, invoices, and more. Pick your data scope (just your records, or the whole organization), choose a report subject, check the columns you want, and preview the result before you export.
A few things that make it fast:
Find it under Settings → Reports. Read the Reports guide →
Video evidence used to mean one thing: someone on your team watching all of it. The upgraded media analyzer does the watching for you.
It goes well beyond transcription. The AI now reviews video frame by frame, identifies who is speaking, and flags the visual details that matter to your case. An officer's actions in bodycam footage. Skid marks in a scene photo. The moment of impact in dashcam video. Key events, people visible on screen, and scene descriptions are all pulled into a structured summary.
Upload video or audio to Case Files (up to 10 GB per file, straight from your computer, Google Drive, OneDrive, or Dropbox) and the analysis runs automatically. When it's done, you get:
Best use cases: bodycam footage, surveillance video, depositions, interviews, dashcam recordings, and recorded client conversations. Read the Video & Audio Analysis guide →
Automations got guardrails. You can now choose exactly which cases an automation applies to and preview the affected cases before you save, so there are no surprises about where your AI agents will run.
Archived cases are protected too. They're blocked from enrolling in automations and automatically unenrolled when archived, which means nothing fires on closed matters.
Growing your team inside ProPlaintiff.ai is now a lot less fiddly. Paste in multiple email addresses at once and the app filters out duplicates and bad addresses before anything goes out. It also warns you when an address already belongs to a member or a pending invite.
If you're out of seats, the invite flow shows the seat increase, the prorated charge due today, and your new recurring total before you send. No surprise line items on the next bill.
Read the Managing Your Organization guide →
Firms that see their numbers make better calls. Firms that stop hand-reviewing footage get hours back every week. This update puts both within reach of any PI firm, no data analyst or video intern required.
If you're not on ProPlaintiff.ai yet, book a demo → and we'll walk you through what the platform looks like on your caseload.